Generative AI in Focus: Adoption, Impact and Challenges for Businesses.
- Generative AI saw significant adoption in 2023, with one-third of companies already using it in at least one business function and high expectations for its disruptive industry impact.
- The most common applications of generative AI are in marketing and sales, product development, and service operations, with companies already strong in traditional AI (“AI high performers”) leading its adoption.
- Despite rapid adoption, challenges remain in managing risks such as inaccuracy, cybersecurity, and intellectual property violations; a significant workforce transformation is also expected, requiring extensive reskilling.
Source: McKinsey Global Survey, published 18.07.2023 – Global survey of ~1,684 companies.