Analysts at Nexos.ai predict that 2026 will see a decisive shift in the use of AI in businesses. The chatbots used to date will be replaced by numerous task-specific AI agents that are directly embedded in business processes. These agents, which act like junior team members in sales, human resources, legal or other departments, deliver real added value by integrating into existing systems and performing tasks independently.
However, as they become more widespread, challenges such as fragmented platforms and demand outpacing capacity will arise. This will lead to a trend towards centralised platforms and reusable agent libraries. Overall, this is expected to change the way companies use and manage AI tools.