WhatsApp finally opens its doors to rival chatbots in Europe
Meta has announced it will allow rival AI chatbots on WhatsApp in Europe for the next year, following EU antitrust pressure that saw competitors blocked from the platform in January. Starting immediately, companies can connect their AI chat services to WhatsApp via its Business API, although Meta will charge access fees.
EU threatens Meta with antitrust action
The European Commission has charged Meta Platforms with a potential violation of EU antitrust rules. The issue stems from a policy change that came into effect in January, which blocks competing AI assistants from accessing WhatsApp’s Business API.