Foundations for Responsible AI Use

Programme details

Overview

An introduction to the responsible use of AI: risks, liability, bias, documentation, and Human-in-the-Loop—including the fundamentals of AI quality management. The legal aspects of using AI in business will be taught by our partners from the law firm Artana.

Learning Objectives / Benefits

Gain an overview of risk types & liability issues
Apply bias detection & mitigation
Understand documentation & control obligations
Design Human-in-the-Loop processes

Content / Modules

Risk/control frameworks, impact assessments
Bias, fairness, explainability basics
Documentation: data, models, decisions
QM elements: policies, reviews, audits, KPIs

Target Audience

Beginners, advanced, all functions, legal & compliance, executives

Format & Duration

½ day, in-person or online

Practical Component & Methodology

Keynote speeches, risk canvas, sample checklists

Prerequisites

None, basic knowledge is beneficial

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Code Assist & Data Tasks

Efficient use of AI to support programming, debugging, and data analysis.

Foundations for Responsible AI Use

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Effectively using AI along the entire customer journey: recognizing behavioral patterns, prioritizing relevant touchpoints, and creating personalized experiences from the first interaction to the loyalty phase.

Sales Meets AI

Targeted use of generative AI in sales: lead research, proposal and pitch creation, meeting notes, and follow-up automation—with a focus on efficiency and customer relevance.

Business Development Meets AI

Strategic use of generative AI in business development: market and competitor analysis, partner scouting, business case development, and pitch material creation.

HR, Learning & Development Meets AI

Practical AI applications for HR and Learning: job advertisements, interview guides, learning modules, and guidelines for responsible use.

Law & Compliance Meets AI

Legal and compliance fundamentals for AI in departments: copyright, data protection, AI-specific risks, as well as practical templates and checklists. The legal aspects are taught by our partners from the law firm Artana.